SU
Task

Add to Cart not working in Safari both mobile and mac browser

support
May 22, 2021 at 11:16 pm

Hello,

I am having a problem in Safari both PC and Mobile.

When I add to cart a product using that hover effect in the homepage, the product is never getting added.

I check this on your demo theme as well and this problem still exists.

Could you please check and revert with a solution, please?

5 Replies

JO
Joe (Staff)
May 27, 2021 at 4:59 pm

I have checked our live demo and it is working fine. Please watch the video recording, https://www.awesomescreenshot.com/video/3905039?key=3ef7837578f085a39d29a9b1d05437f9

If you want me to check the issue then please share the website admin credential.

SU
support
July 12, 2021 at 11:35 pm

Hi

Today I downloaded the theme again installed and tried still the problem exists on Safari Mobile browsers.

Could you please check this and resolve it?

SU
support
July 15, 2021 at 12:24 am

Hi

Any updates on this? I shared the cPanel and backend login details with you already.

This is not working on Safari Mobile browsers. When I add a product to the cart in the product detail page using the add to cart button, the button keeps on rotation and no response.

We checked with multiple phones and this is an issue is still there.

Could you please check and help? Here is the site URL again: https://bit.ly/2VHqL2S

JO
Joe (Staff)
July 18, 2021 at 10:16 am

Hello Sir,

Sorry for my late reply.
Could you please let me know where you have shared the Cpanel credential? I did not find your credential anywhere in our system.
Please provide the credential in this below comment and mark as private.

Also, the URL ( bitly ) is not working anymore.

Regards,
Joe

SU
support
July 21, 2021 at 10:14 am

I replied the Cpanel details as a private reply now on this same ticket system. Did you get it?

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.