AB
Resolved

Credit card fields not visible on checkout (using stripe as payment method)

ab
January 19, 2021 at 5:06 am

1. fields are not visible for credit card payment i.e. card number, expiry and cvc (for live data, they are present for test data though)

Also,

2. design of checkboxes on the checkout page is also misplaced, and checkboxes don’t show “tick” on click (check image for reference)

3. Date and Time validation, date and time field required error cannot be customized and it shows “internal server error” instead of the required validation message along with other woocommerce validation messages.(screenshot attached)

Attachments:
You must be logged in to view attached files.

24 Replies

JO
Joe (Staff)
January 21, 2021 at 12:08 pm

Hi there,

I have forwarded the issue to our developer team.
They asked for 2 days to resolve the issue.
I would request you to go ahead with other tasks.
We will let you know the updates soon.

Regards

JO
Joe (Staff)
January 22, 2021 at 4:41 pm

Hi there,

You are using the old version of the Soup Theme.
We have an updated version that supports ajax and addon ( multi-select ).
I like to update the on your server but before the update please let me know if you did any changes from the theme file otherwise the updates may affect the website.

Once you confirmed I go ahead with the task.

Regards

OS
oscarleecorradine
January 22, 2021 at 5:14 pm
This reply has been marked as private.
AB
ab
January 25, 2021 at 5:28 am

No i havent made any changes with the theme file of the website.

Kindly update the template. thanks.

AB
ab
January 27, 2021 at 4:36 am

Hi Staff,

Any update?

JO
Joe (Staff)
January 27, 2021 at 9:27 am

FTP credential is invalid. Please provide a valid credential.

Sorry for the delay. I will fix the issue as soon as possible you provide the valid credential.

Regards

AB
ab
January 27, 2021 at 11:55 am

can you provide your ip address so i can exclude from the firewall thanks.

you can also email it directly to ab@bonntech.com.au for security

AB
ab
January 28, 2021 at 6:51 am

Hey joe, any update?

AB
ab
January 29, 2021 at 5:10 am

Hi team?

any update?

AB
ab
January 29, 2021 at 9:29 am

?

JO
Joe (Staff)
January 31, 2021 at 1:14 pm

Sent an email to your email address.
Please reply there accordingly.

AB
ab
February 1, 2021 at 7:40 am

Ip access granted.

Waiting for theme update.

Thanks

JO
Joe (Staff)
February 1, 2021 at 12:30 pm

Let’s continue with email.

AB
ab
February 3, 2021 at 5:41 am

Hi Sajib,

Hope you doing well. Any updates?

Thanks.

AB
ab
February 4, 2021 at 9:20 am

Hi team,

let me know about updates, please.

thanks.

AB
ab
February 5, 2021 at 5:11 am

Hey mate?

What’s the update?

JO
Joe (Staff)
February 6, 2021 at 11:44 am

I would like to setup from scratch. Credit card is working on my demo site correctly but not working on your site.
Demo site screenshot, https://prnt.sc/yhef03

Please let me know your thoughts.

AB
ab
February 8, 2021 at 5:32 am

It was always working on demo/test.

The demo wasn’t the issue in the first place. Production/live version is the issue.
What do you mean by scratch? will I lose all my custom css and product data?

Thanks.

AB
ab
February 9, 2021 at 4:27 am

Hi team,

Let me know of any updates, its been pending for weeks and my client is chasing me.

Thanks a mil.

AB
ab
February 10, 2021 at 7:11 am

Hi Sajib,

I’ve created a site backup, you can set up the template from scratch.

Thanks.

AB
ab
February 11, 2021 at 10:36 am

Hi Sajib,

Please let me know of any updates.

Thanks.

AB
ab
February 12, 2021 at 4:46 am

Hi Sajib,
Any update on the theme template???

Thanks.

AB
ab
February 12, 2021 at 9:08 am

Hi Sajib

Can you get you on whatsapp or skype to get this sorted urgently pls

dean

JO
Joe (Staff)
February 12, 2021 at 10:43 am

Sorry for the delay.
Theme setup is done. Please check the website.
Don’t hesitate to ask if you have any questions.

Viewing 25 posts - 1 through 25 (of 25 total)

You must be logged in to reply to this topic.