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Jab theme cant change hero image on home page, problem with loading, and footer

insight.actual
June 22, 2020 at 8:22 am

Hello Support Manager,
To start, I am using the Jab Theme. I did not see an option to select this theme in the drop-down menu but that is the theme I am using.

I have 3 problems with my site that I would very much appreciate support with:

1 – The first problem is that no matter what I do and how many times I clear both the website cache, and the CDN cache, the hero banner image refuses to go away even though I deleted it from my media library. Also, when I try to upload a new image, the hero image never updates. I attached a screenshot of my homepage and you can see the image that won’t go away even after I cleared all caches and deleted it from the media library and it won’t let me update with a new image either.

2 – The second problem I have is due to me being a complete novice with WordPress. There is a specific section of text which I am unable to locate via the admin menu system. It seems pretty simple but for some reason, I cannot locate it. I feel like I checked everywhere. The section I am referring to is is the blue button on the lower right side of the screen that follows the user as they scroll down the theme. When you click it, an animation opens a blue background with the option for a user to leave a message for the website owner (I attached screenshots just to ensure you know which button I am referring to). Please let me know how to find this section in the admin area and how to edit the text, etc..

3 – The final problem I have is related to page speed. It would be very helpful to me if you can take a look at my plugins and overall site setup and let me know if there are any plug-ins that are not being used which can be deleted “without breaking” the theme or its current functionality. It seems bloated to me and could be hurting page load speed particularly on mobile. If you run a google speed test for mobile (can be done in SG optimizer if you like), mobile scores in the low 40s. So, if there is anything I can do like changes in settings, etc to improve the speed on my website please instruct me.

Lastly, can you make it so that I can turn on lazy loading for gravatars, thumbnails, and shortcodes in the SG Optimizer? Currently, I have those 3 options turned off because they seem to break some visual components on mobile and Safari. Lazy loading on everything else seems to be fine from what I can see.

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9 Replies

SA
Sajib (Staff)
June 22, 2020 at 1:18 pm

Hello there,

Sorry that there was not Jab theme option, Now created and assigned this under that forum.

1. By the way, I can see that you did not follow the way to create the jab home page. You should have seen that way if you have imported the content with the demo installer.

On the home page, there are many sections that are individual pages.
We inset this page by checking the box “Include To One Page Sections” (see the attached). Also, we can order the section by order field that which one will get top priority from the above.

2. In the dashboard, there should have a jab options (image attached) But unfortunately, I did not see that in your panel. Don’t know what did you do, in case if you customized the theme it may be missed.

3. For speed optimization, I would suggest you use a perfect size image instead of any plugin ( i am not saying that do not use any plugin but perfect size image is better than a plugin).
Our demo sites most of the images are bigger than the actual size (resized by CSS) and this is why it is a bit slower. We will fix it soon.

Finally, you are not done yet your site. Since i found the wrong way (1 & 2) to decorate the homepage you can make a fresh install with demo content and then do customize over the content.
You can just check & uncheck the box to show /hide a page from the homepage.

Hope this helps.

Don’t hesitate to let me know if anything else you need.

Regards,
Sajib

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IA
insight.actual
June 22, 2020 at 5:10 pm

Hi Sajib,
Thanks for the reply! I do not know how to use WordPress. So, I would like to hire you to customize the theme for me. However, it will be difficult to explain the exact customization through text messages. Is it possible to have voice conversation with you?

Thanks,
Jason

IA
insight.actual
June 22, 2020 at 5:54 pm

Also, you did not answer my question regarding the hero image. I mentioned that I cannot update the hero image. I gave you my login information but I still cannot update the hero image. You logged in but you still could not fix the problem?

SA
Sajib (Staff)
June 23, 2020 at 6:54 am

Hello there,

I have replied to all of your questions serially. Please see the no: 1 from my reply.
Because of messed up ( to create home page ) I did not update the hero image.
It is needed to be re-arrange the pages. I asked you to use the demo installer. It will look like our demo so that you can find the structure of the pages. If you follow my describe way (no:1) to make a section then your changes will work perfectly.

I can help you to install the demo like our demo, but you will lose the changes you did yet.
Let me know your thoughts in this connection.

Sure. We can talk over skype. My skype is sajib.talukder7
My timezone is UTC +6 (BST).

Regards,
Sajib

IA
insight.actual
June 23, 2020 at 7:21 am

Hi Sajib,
I see. I think the problem is that I had a little bit of difficulty understanding your instructions. A Skype conversation would be the best way to help me. I added you on Skype and will reach out to you. Thank you, I appreciate it!

IA
insight.actual
June 23, 2020 at 9:03 am

My Skype is jason.actual. I will contact you in the morning UTC+6 time for your convenience. Thanks again

IA
insight.actual
June 23, 2020 at 9:34 pm

I sent a message there. Can you reply there? Thanks!

IA
insight.actual
June 24, 2020 at 7:52 am

Lets set a Skype appointment. What day/time works for you? I am in South Korea so I think I am 3 hours ahead. I really need to resolve the theme issue so I look forward to your feedback. thanks!

SA
Sajib (Staff)
June 28, 2020 at 10:56 am

We already have talked via skype 🙂

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