Jab theme cant change hero image on home page, problem with loading, and footer
Hello Support Manager,
To start, I am using the Jab Theme. I did not see an option to select this theme in the drop-down menu but that is the theme I am using.
I have 3 problems with my site that I would very much appreciate support with:
1 – The first problem is that no matter what I do and how many times I clear both the website cache, and the CDN cache, the hero banner image refuses to go away even though I deleted it from my media library. Also, when I try to upload a new image, the hero image never updates. I attached a screenshot of my homepage and you can see the image that won’t go away even after I cleared all caches and deleted it from the media library and it won’t let me update with a new image either.
2 – The second problem I have is due to me being a complete novice with WordPress. There is a specific section of text which I am unable to locate via the admin menu system. It seems pretty simple but for some reason, I cannot locate it. I feel like I checked everywhere. The section I am referring to is is the blue button on the lower right side of the screen that follows the user as they scroll down the theme. When you click it, an animation opens a blue background with the option for a user to leave a message for the website owner (I attached screenshots just to ensure you know which button I am referring to). Please let me know how to find this section in the admin area and how to edit the text, etc..
3 – The final problem I have is related to page speed. It would be very helpful to me if you can take a look at my plugins and overall site setup and let me know if there are any plug-ins that are not being used which can be deleted “without breaking” the theme or its current functionality. It seems bloated to me and could be hurting page load speed particularly on mobile. If you run a google speed test for mobile (can be done in SG optimizer if you like), mobile scores in the low 40s. So, if there is anything I can do like changes in settings, etc to improve the speed on my website please instruct me.
Lastly, can you make it so that I can turn on lazy loading for gravatars, thumbnails, and shortcodes in the SG Optimizer? Currently, I have those 3 options turned off because they seem to break some visual components on mobile and Safari. Lazy loading on everything else seems to be fine from what I can see.