L9
Task

Problems on your SOUP theme

lucap.91
May 19, 2020 at 1:43 am

II love your theme, I think that is unique ed very well designed!
Here I would ask for some problems:

1) As I asked before buying your theme I would add the feature to modify the quantity of food added into the cart avoiding to delete all the single type of food.
2) Is it possible to sort the menu’s catogories instead of the classic alphabetic sort?
3) Is it possible to have all the menu’s categories (list-collapse page) closed instead of having only the first opened?
4) When I link to a specific menu’s category http://www.x-sushi.it/list-collapse#desserts the category remains close, is it possible to open it when I click on the link?
5) I inserted the image into avatar reviews but nothing happens
6) How can I modify the book a table form?
8) How can I translate buttons and other form’s fields and other section of the theme (the checkout page has a lot of english fields and buttons and also the cart section)?
9) How can I highlight with an asterisk the not optional fields into the checkout section?
10) After done an order (the step after the checkout), I obtain a 404 error.

Thanks a lot,
Luca

20 Replies

L9
lucap.91
May 21, 2020 at 3:03 pm

Another problem I have it with the plugin “OneClick Chat to Order” that should appear a button to send the order via Whatsapp into the cart section and checkout, but nothing appears.

Luca

SA
Sajib (Staff)
May 22, 2020 at 9:15 pm

Hello Sir,

Here is my comment. Please read my answer, In a few cases, I need more 2 days to provide solution, please don’t mind and be patient like before.

1) As I asked before buying your theme I would add the feature to modify the quantity of food added into the cart avoiding to delete all the single type of food.
ANS: I see that you have used a plugin to do that. By the way, will provide an update by tomorrow morningd

2) Is it possible to sort the menu’s categories instead of the classic alphabetic sort?
ANS: Yes. Use Category VC update addon, not deprecated.

3) Is it possible to have all the menu’s categories (list-collapse page) closed instead of having only the first opened?
ANS: Do you want to have all the menu’s as closed? including the first one?

4) When I link to a specific menu’s category http://www.x-sushi.it/list-collapse#desserts the category remains close, is it possible to open it when I click on the link?
ANS: No. this feature is not available right now.

5) I inserted the image into avatar reviews but nothing happens.
ANS: Maybe its a bug. Will check and let you know by tomorrow morning.

6) How can I modify the book a table form?
ANS: It’s a static form. You can share the idea that how you want to get it. we will help to implement it.

8) How can I translate buttons and other form’s fields and other section of the theme (the checkout page has a lot of english fields and buttons and also the cart section)?
ANS: Use Loco translate plugin (available in wordpress.org ) to translate themes and plugin content. That text comes from the soup core plugin.

9) How can I highlight with an asterisk the not optional fields into the checkout section?
ANS: Please allow us 2 days. we will update so that the required fields get highlight.

10) After done an order (the step after the checkout), I obtain a 404 error.
ANS: Will check and let you know by tomorrow morning.

Regards,
Sajib

SA
Sajib (Staff)
May 29, 2020 at 5:30 pm

Hello there,

I have updated the theme and shared it with the next reply.
No 6 are not included with the updates.
Once you provided the quote that how do you want to implement the form then I just implement them.

Regards,
Sajib

SA
Sajib (Staff)
May 29, 2020 at 5:32 pm
This reply has been marked as private.
L9
lucap.91
May 29, 2020 at 8:57 pm

Sorry but the problems are not resolved at all unfortunately:

2) Is it possible to sort the menu’s catogories instead of the classic alphabetic sort?
HOW CAN I SORT?

3) Is it possible to have all the menu’s categories (list-collapse page) closed instead of having only the first opened?
NOT WORKING

5) I inserted the image into avatar reviews but nothing happens.
NOT WORKING

10) After done an order (the step after the checkout), I obtain a 404 error.
NOT WORKING

SA
Sajib (Staff)
May 30, 2020 at 11:37 am

Helo there,

Please clear the browser cache and try again.
If not then let me know. I will have a look at those issues

Regards,
Sajib

L9
lucap.91
May 30, 2020 at 12:36 pm

Hey Sajib,
I’ve clreared the cache but nothing changed.
I can’t order the categories or products, the only things is working is the all closed categories and the avatar images.

The most critical is the 404 error after the checkout.
Please I need your help because I’m in late to provide this site to the restaurant.
Thanks,
Luca

SA
Sajib (Staff)
May 30, 2020 at 5:13 pm

Hello there,

You have customized the checkout page.
That is why some elements got overlapped.

and WooCommerce setup was not complete that is why order checkout showed page not found.

Everything is working fine now.
Please check the website.

Regards,

Sajib

L9
lucap.91
June 1, 2020 at 2:01 pm

Thanks Sajib,
yes the checkout page now is working.

The orderby categories is not working,
for example:

I have excluded the desserts category (using the Slug), order other categories using the Orderby section
But the desserts category remains and the categories are not sorted properly as expected (first antipasti, second futomaki and so on).
How can I order also the products inside the category?
I’ve seen this section but I don’t understand how to use.

I need two other changes, let me know if I have to open a new support ticket:
1. Let be categories all opened instead all closed (so I can set all opened and all closed when I want).
2. How can I change the WooCommerce calendar (as for this site http://www.gimm-adomicile.com) or how can I translate the one installed?

SA
Sajib (Staff)
June 2, 2020 at 7:46 pm
This reply has been marked as private.
L9
lucap.91
June 4, 2020 at 12:04 am

Hi Sajib,
I’ve tried with your new upload file but nothing changed and i can’t order the categories.

I would translate the field inside the calendar (months for example) and also the field Date & Time, or if is possbile change completely the calendar with another one, because I’ve seen a bug:
if I limit the opening hours from 12 a.m. to 2 p.m. I can select for example 12 a.m. for the delivery but if I go back to other times into the calendar I can select 11 a.m. o whatever timing.

Thanks,
Luca

L9
lucap.91
June 4, 2020 at 12:08 am

Also the “all open” categories are not working 🙁
Where am I wrong?

SA
Sajib (Staff)
June 5, 2020 at 9:19 am

Please share a screencast regarding the calendar issue.
I did not understand clearly.

L9
lucap.91
June 12, 2020 at 9:31 pm

Hi Sajib,
I’ve problem yet with the category and product ordering.
I’ve uploaded two screenshots, I can’t translate the “Date & Time” field and also all the calendar (days, months, hours format from 12 to 24 hours).

Thanks,
Luca

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SA
Sajib (Staff)
June 15, 2020 at 11:55 am

Please let me know the way to order your category/products list.
Ordebry by name/slug/id/title etc & ordr ASC/DESC?

Date & Time should be translated.
Let me check this out.
I will let you know the updates accordingly.

Regards,
Sajib

L9
lucap.91
June 17, 2020 at 12:41 am

Dear Sajib,
I would order categories and products by slug if is possible.

Thanks for translation.

Regards,
Luca

SA
Sajib (Staff)
June 18, 2020 at 1:34 pm

Hello there,

You were using a deprecated addon.
I asked to use an Updated one.
By the way, I have used updated addon on that page and set order settings with ASC.
Since you did not mention it.
Let me know if it works or not.

It would be best if you provide the product/category list with order on how you like to show the site.

category list
1. xx
2. xx
3. xx

product list
1. xx
2. xx
3. xx

Regards,
Sajib

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L9
lucap.91
June 19, 2020 at 11:44 pm

Dear Sajib,
I know that I’m using the deprecated addon,
the updated one is not working, it doesn’t order the items as desired.

I would like to order by slug, not ASC or DESC; so I can order it as I want in a custom manner.

Thanks,
Luca

SA
Sajib (Staff)
June 21, 2020 at 3:49 pm

Hello Sir,

There are 2 attributes,
order & orderby. these two are totally different things.
You like to orderby slug then you have to set slug in orderby field and asc/desc in order field.
you can read this article,

WP_Query

By the way, I have gave you an example in the past reply. Please provide some examples (with real content) from your product/category list with the following way, that which one you want to see first accordingly.
I can help you to order them so that you can see the backend settings how it works?

Regards,
Sajib

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L9
lucap.91
June 28, 2020 at 3:06 pm

Hi Sajib,
I provide you some examples:
I would order categories but not in ASC/DESC but for slugs, so first Antipasti, then Futomaki, then Uramaki, then Pasta and so on;
inside every category I would order in the same way non in ASC/DESC, for example the Antipasti’s category:
Involtino Primavera, then Edamame, then Chicken Gyoza and so on.

Is it possible?
If you want I can learn how it works from the backend settings, no problem for me.

Thanks.
Luca

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