Yes. You have bought technical support if there is something that does not work, we are committed to fixing that issue.
According to your website,
# You have taken support previously from us with this theme for the same domain, that time the issue did not exist.
# I found that you did not use any other plugins except SSL, all other plugins that were recommended by the theme. I have checked by clone your site and run my local machine without SSL plugins. Now the theme is working well. No issues are found.
# Important: I have switched back to WordPress default theme like Twenty Twenty & Twenty Ninteen and found that those themes also did not work.
Here is my testing screencast, https://www.awesomescreenshot.com/video/861038?key=8789b0d781bbf6cc3b2da30a6995db35
So, I can surely say that the issue is not related to our theme.
Since the issue is not coming from the theme and issue exist with the default WordPress theme, so this is not included under the support policy.
You worked on SSL, maybe that is not done correctly or something else can be the reason for the issue.