Task

Theme is not working.

jamestaylor.dev
August 24, 2020 at 6:16 pm

Hi,

I am having some quite bad problems using the Soup theme. There are so many problems that I may miss some this time around. But here is the list. If you can help me it would be much appreciated.

1. The mobile header is meant to be white, which it is on desktop. On mobile though, it is staying as a black square on the Home page. It needs to be white. Why is it doing this?

2. The navigation header doesn’t look right on Desktop, the logo doesn’t look right. The spacing doesn’t look right. There are hardly any settings to modify. Why is it doing this?

2. None of the list navigation products are showing on Google Chrome, they are also not showing when you log out of WordPress. They are not showing on mobile devices. Why is it doing this?

3. The mobile site moves side to side when you’re scrolling, sometimes it doesn’t even scroll up because its stuck on moving side to side. Why is it doing this?

Please can you help me either resolves these issues, or if that isn’t possible please issue me a refund. This theme is $73 you would expect it to work better than it does.

Thank You

16 Replies

SA
Sajib (Staff)
August 26, 2020 at 4:19 pm

Hello there,

I have forwarded the issues to our developer team.

I will let you know the updates once they are done.
But make sure that you did not change a line of code from the theme file.
If needed to modify, use the child theme.
Once the developer team provides the theme file by fixing the issue, I will just replace the theme file of your server.

Regards,
Sajib

SA
Sajib (Staff)
August 27, 2020 at 3:56 pm

Hello there,

Here are my answers,

1. We have improved the header design in the mobile view as per your suggestions.

2. I did not understand exactly what you mean? Please check our demo, http://themebeer.com/wp/soup/ If you did not modify the theme then the style should look like our demo.

3. We did not find the issue. checked many ways.

4. Fixed the issue, please check here and let me now, http://themebeer.com/wp/soup/
If it is ok then I will share the latest file with you.

N.B. If you still find issues you mentioned before then please share with screenshots or video records.

Regards,
Sajib

jamestaylor.dev
September 28, 2020 at 7:53 pm
This reply has been marked as private.
SA
Sajib (Staff)
October 1, 2020 at 11:38 am

Hi there,

In our live demo, there is no checkbox to add extra price, check http://themebeer.com/wp/soup/
But we have an unofficial demo where we provided that feature with no ajax support, you may check here, http://themebeer.com/wp/soup-addon/

If you want the addon demo then let me know, It is not built with the main file. I will provide another theme file. Just need to set up and you can get the checkboxes for extra pricing.

let me know your feedback. I am here.

Thanks

jamestaylor.dev
October 7, 2020 at 3:47 pm
This reply has been marked as private.
jamestaylor.dev
October 12, 2020 at 9:06 pm
This reply has been marked as private.
jamestaylor.dev
October 13, 2020 at 4:51 pm

Hi Sajab,

Or instead of the file can you please tell me how to add the radio buttons, I have attached a screenshot that was taken from the demo on Themeforest.

Thanks

Attachments:
You must be logged in to view attached files.
SA
Sajib (Staff)
October 14, 2020 at 12:07 pm

Hi there,

Sorry for the late reply.

Please share the website admin credential. I will work as soon as possible after providing the credential.

N.B. I (themebeer) am a single person company and I am having trouble for the last week and that is why the reply is too late. I apologize for that. Please don’t mind and co-operate with me by replying to the topic.

Regards,
Sajib

jamestaylor.dev
October 14, 2020 at 2:20 pm
This reply has been marked as private.
SA
Sajib (Staff)
October 14, 2020 at 6:01 pm

Before replacing the add-on theme file I need to know that if you changed anything from the theme file? Then the changes might break down the website since there is a child theme for customization.

So please let me know if you changed any code from the theme file.

Regards,
Sajib

jamestaylor.dev
October 15, 2020 at 3:15 pm

Hi Sajib,

No, I have not changed anything from the theme files. I’ve added a tiny bit of CSS via the customisation tab but nothing directly to theme files.

Thanks Sajib!

SA
Sajib (Staff)
October 17, 2020 at 7:53 pm

Hello there,

I could not take a backup file from the dashboard using the file manager plugin.
In that case, need the Cpanel credential to upload and extract new files.

Please share the Cpanel credential.

Best Regards,
Sajib

jamestaylor.dev
October 18, 2020 at 4:05 pm

Hi Sajib,

Before we change the theme files could you please tell me how to use the radio buttons? The attatched screenshot was taken from the demo on Themeforest so does this functionality already work without us having to change files?

If so then this will be great as the radio buttons will work fine for what we need.

Please see screenshot.

Thanks Sajib!

Attachments:
You must be logged in to view attached files.
SA
Sajib (Staff)
October 18, 2020 at 7:36 pm

Don’t need to change files if you want the radio button feature. You can continue with this theme file. Just use product type as a variable product.

Have a look at the video to know how to add variable products?
https://www.youtube.com/watch?v=4Tr30hlXyh4&ab_channel=LearnWoo

If you have any difficulties adding the variable product then let me know. I can help you with this.

Regards,

jamestaylor.dev
October 22, 2020 at 1:44 pm

Hi Sajib,

The radio buttons are looking great. The only problem is that with a variable product it won’t add to the cart, it just has the circle animation on the button. Hopefully this is an easy fix as the website is ready to launch now. I have added a screenshot.

Thanks Sajib

Attachments:
You must be logged in to view attached files.
SA
Sajib (Staff)
October 22, 2020 at 6:10 pm

Please share the FTP credential.
I need to change a couple of codes.

Regards,

Viewing 17 posts - 1 through 17 (of 17 total)

You must be logged in to reply to this topic.