20
Resolved

URGENT: Theme is not working properly

201800275
July 10, 2020 at 3:29 pm

please update my theme as soon possible, its not working properly and has many errors.
After you update the theme, please be sure to:
1- disable single product pages (products only show in menu)
2- install the addons theme

please make sure that the products are backed up.
I confirm everything else.

10 Replies

SA
Sajib (Staff)
July 12, 2020 at 8:35 am

Hello there,

Please confirm that did you use this addon demo? http://themebeer.com/wp/soup-addon
If yes then you were not supposed to update the theme because you should have known that addon demo is an unofficial version that is provided only if clients demands.

By the way, let me know that did you update only the theme file or plugins too.
If yes then which plugin did you updated. let me know in detail. I can help you with this.

N.B If you have the backup before update that would be good. let me know abou this.

Thanks

20
201800275
July 12, 2020 at 3:02 pm

Hello,
I have not used the addon demo theme you provided,
I used the normal demo only.

I would like to have the addon demo theme to be able to install it on my website. You have sent me the link of it earlier on email but it was deleted.

SA
Sajib (Staff)
July 13, 2020 at 10:09 pm

I am not clear about your answer.

Please have a look on the two demos given below,
1. http://themebeer.com/wp/soup/ (bundled with TF packaged )
2. http://themebeer.com/wp/soup-addon ( unofficial / only for clients demand )

After seeing the demos let me know which demo you like to setup to your website?

I can help you to set the demo.

Thanks

SA
Sajib (Staff)
July 13, 2020 at 10:11 pm

Also, you did not specify the issues you are having, you just wrote you are having many errors. It is not enough to understand for me.
Could you please write about the problem?

20
201800275
July 14, 2020 at 2:16 pm

I would like to have the second demo ( soup-addon )

The current theme has many problems such as:
it doesn’t allow the users to order more than 2 items without refreshing the page.

Please ignore my current issues and focus on installing the new demo as soon possible.

SA
Sajib (Staff)
July 16, 2020 at 12:33 am

Addon demo installed.
Please check the website.

Thanks

20
201800275
July 16, 2020 at 2:37 am

Please check again, when I try to place a new order I don’t receive any email with order details + this screen shows after clicking confirm order

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SA
Sajib (Staff)
July 16, 2020 at 11:30 am

I could not login to the website with the previous credential.
Did you change that?
Please share the valid credential.

20
201800275
July 17, 2020 at 3:19 am
This reply has been marked as private.
SA
Sajib (Staff)
July 22, 2020 at 11:14 pm

It shows your hosting account is suspended.
See the screenshot, https://prnt.sc/tmq24b

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