VI
Resolved

Wrong Purchase

vireakchandara
July 13, 2021 at 9:00 am

Hi Team,

I aimed for the WP Version of SOUP, but mistakenly purchase the HTML version of the theme.
May I request a refund and I need to purchase a WP Version instead of HTML.

Thanks,

DARA

3 Replies

JO
Joe (Staff)
July 13, 2021 at 9:30 am

Hi there,

Sorry to hear that. Since the two versions of SOUP ( HTML & WP ) from different authors, you better contact the HTML author ( we are responsible for the WP version ). If he agreed to make a refund then buy the WP version.

THanks & Regards,

VI
vireakchandara
July 13, 2021 at 9:44 am

Ok, Thanks. I just sent them the same request. I thought it’s the same team.
Thanks so much, I am looking forward to hearing from them before I purchase another WP version, tho.

Best,

DARA

JO
Joe (Staff)
July 18, 2021 at 9:25 am

Thanks for your understanding. There is no need to ask them about WP version since we are responsible for it.

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